Act as the primary point of contact for clients, ensuring their needs are met.
Manage and nurture client relationships, providing regular updates on projects.
Coordinate with internal teams to deliver client projects on time and within budget.
Develop proposals and contracts based on client requirements.
Address and resolve any client concerns, ensuring a high level of satisfaction.
Upsell services to existing clients to grow accounts and increase revenue.
Proven experience managing client relationships in an agency setting.
Strong project management skills and ability to multitask.
Excellent communication and negotiation skills.
Ability to work under pressure and meet deadlines.
Experience with CRM software (e.g., Salesforce, HubSpot) is a plus.
We support you through the onboarding process and advise on strategies to pay and retain your top remote talent, setting up both you and your new hire for success.
Get continuous support after you make a hire. As your business grows, we're ready to assist with team expansion, including high-volume hiring, executive search, and mor