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Manage customer relationships to ensure long-term satisfaction and retention.
Serve as the primary point of contact for clients, addressing their needs and concerns.
Collaborate with sales, product, and support teams to ensure a seamless customer experience.
Conduct onboarding sessions and product training for new clients.
Monitor customer usage and feedback, identifying areas for improvement.
Develop strategies to increase customer loyalty and reduce churn.
Proven experience in customer success or account management roles.
Strong communication and relationship-building skills.
Ability to analyse customer feedback and suggest improvements.
Experience with CRM systems (e.g., HubSpot, Salesforce).
Excellent problem-solving skills and a customer-first attitude.
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We support you through the onboarding process and advise on strategies to pay and retain your top remote talent, setting up both you and your new hire for success.
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Get continuous support after you make a hire. As your business grows, we're ready to assist with team expansion, including high-volume hiring, executive search, and mor
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