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Provide timely and professional support via phone, email, and live chat.
Resolve customer inquiries and complaints, ensuring a positive customer experience.
Manage and update customer records in CRM systems.
Collaborate with internal teams to resolve product or service issues.
Gather feedback from customers to identify areas for service improvement.
Assist in product troubleshooting and offer recommendations for solutions.
Proven experience in customer service or support roles.
Strong communication and problem-solving skills.
Familiarity with CRM tools (e.g., Zendesk, Freshdesk).
Ability to handle customer inquiries with professionalism and empathy.
Excellent organisational and multitasking abilities.
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We support you through the onboarding process and advise on strategies to pay and retain your top remote talent, setting up both you and your new hire for success.
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Get continuous support after you make a hire. As your business grows, we're ready to assist with team expansion, including high-volume hiring, executive search, and mor
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